Privacy Policy
Last updated: May 2026
Big Stuff Movers Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website or use our services.
1. What Information We Collect
We may collect the following personal information:
- Contact details: name, phone number, email address, and postal/move addresses.
- Move details: property type, size, special items, preferred dates, and any notes you provide.
- Payment information: processed securely through our payment provider — we do not store card details.
- Technical data: IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and analytics tools.
2. How We Collect Information
We collect personal information directly from you when you:
- Submit a quote request or contact form on our website.
- Call or email us to discuss a move.
- Make a booking or engage our services.
- Leave a review or provide feedback.
We may also collect information automatically through cookies and analytics tools when you visit our website.
3. Why We Collect Your Information
We use your personal information to:
- Provide and manage our removal services.
- Respond to your enquiries and send you quotes.
- Process payments and issue receipts.
- Communicate service updates, including booking confirmations and reminders.
- Improve our website and services through analytics.
- Comply with legal obligations.
4. Marketing Communications
With your consent, we may send you promotional emails or SMS messages about our services. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
5. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers: including IT, payment processing, and marketing platforms that assist us in operating our business, under strict confidentiality agreements.
- Insurance partners: where required to process claims.
- Legal authorities: where required by law or to protect the rights and safety of others.
6. Data Storage and Security
Your personal information is stored securely in Australia. We take reasonable technical and organisational measures to protect it from misuse, interference, loss, and unauthorised access. However, no method of internet transmission is 100% secure.
7. Cookies and Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to help us understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some functionality.
8. Access and Correction
You have the right to request access to, and correction of, the personal information we hold about you. To make a request, contact us at the details below. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have mishandled your personal information, please contact us in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.
Contact Us
Big Stuff Movers Pty Ltd
Level 19, 263 William St, Melbourne VIC 3000
Phone: (03) 7044 8012
Email: sales@bigstuffmovers.com.au